In short: unused credit top-ups can be refunded within 14 days. Once you download an item, that specific purchase is final because it is digital content delivered immediately — but if a file is faulty, corrupt or wrongly charged, we will fix it or refund the credits.
1. Summary
Visbloom sells digital content (images and video) via a prepaid credit system. This Refund Policy explains your rights under EU consumer law and how refunds work in practice. It forms part of our Terms & Conditions.
2. Right of withdrawal (EU consumers)
If you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract. For a top-up of unused credits, you may exercise this right within 14 days and receive a full refund of the un-spent amount.
For individual downloads (digital content supplied immediately), the law lets you waive the 14-day withdrawal right. When you download an item, you expressly request immediate performance and acknowledge that you lose the right of withdrawal for that item once the download begins (Consumer Rights Directive 2011/83/EU, art. 16(m)). You confirm this at the point of download.
3. Downloaded items
Because delivery is instant and the file cannot be "returned", completed downloads are final. This does not affect your rights where a file is defective (see §5) or where a charge was made in error.
4. Unused credits
Credits you have purchased but not yet spent can be refunded to your original payment method:
- in full within 14 days of the top-up (EU right of withdrawal); and
- at our discretion as a goodwill refund after that, for the un-spent balance.
Refunds are calculated on the un-spent credit balance at the conversion rate applied when you topped up (100 credits = €1). Currency conversion differences and payment-provider fees are non-refundable where permitted by law.
5. Faulty, corrupt or wrongly charged files
If a downloaded file is corrupt, fails to open, is materially not as described, or you were charged the wrong number of credits, contact us within 30 days. We will re-issue the file, correct the charge, or refund the credits — your choice where reasonable. Your statutory rights are not affected.
6. How to request a refund
Email info@visbloom.com from the address on your account, with:
- your account email;
- the order/download or top-up reference and date;
- the reason for the request.
7. Processing times
We acknowledge refund requests within 2 business days and, where approved, issue the refund within 14 days to your original payment method. The time for the funds to appear depends on your bank or payment provider.
8. Contact
Miravio OÜ, Tallinn, Estonia · info@visbloom.com.