We want every Visbloom customer to be happy. If something has gone wrong, please tell us — most issues are resolved quickly and informally.
1. How to make a complaint
Send your complaint by email to info@visbloom.com with the subject line "Complaint". You may write in English or Polish.
2. What to include
- your name and account email;
- relevant order, download or top-up references and dates;
- a clear description of the problem;
- what outcome you would like.
3. Our response
We acknowledge complaints within 2 business days and aim to provide a full response within 14 days. If we need more time for a complex case, we will tell you why and give a revised date.
4. If you are not satisfied
If our response does not resolve the matter, EU consumers may refer the dispute to an out-of-court body. In Estonia, this is the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority. Consumers in other EU states may also use the equivalent body in their country of residence.
5. EU online dispute resolution
The European Commission provides an Online Dispute Resolution (ODR) platform for consumers: ec.europa.eu/consumers/odr. Our contact email for ODR purposes is info@visbloom.com.
6. Contact
Miravio OÜ, Tallinn, Estonia · info@visbloom.com.